Taxes, Gift Wrapping & Custom Orders
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. The Pewter Dragonfly, LLC is not responsible for delays due to customs.
Gift Wrapping and Packaging
We are happy to gift wrap any purchase at no additional charge and will ship anywhere in the continental United States that you wish...please provide recipient address when ordering and specify if you would like the item(s) gift wrapped. If you wish to ship out of the United States, please contact us to make those arrangements.
Custom and Personalized Orders
Due to the personal nature of our products, custom and personalized orders will require a minimum non-refundable deposit of 50% of the purchase price, and may require full payment before work begins, depending on the amount of customization required.
Cancellations of custom orders will only be accepted within 48 hours of purchase, before production begins.
Returns for partial or full custom orders will only be accepted due to damage of the product. Shipments will require insurance and signature proof of receipt. Pictures will be taken of product and packaging before shipping. Claims for damage will require pictures of damaged items and packaging from the purchaser within 7 days of package receipt.