No, we are very careful to use the only ingredients that natural or naturally derived and are beneficial to skin, body and hair. Our products are formulated without the use of parabens and pthalates, or other harmful chemicals.
Frequently Asked Questions
Find Answers To All Your Questions
Product
Returns & Refunds
Wholesale
Shipping
Private Label/White Label
Do your Bath & Body products contain harmful chemicals?
I am allergic to some of the ingredients in your product. Do you accept custom orders?
Yes. Contact us and we can make product to your specifications. Be as specific as you can with information about your allergies and requirements, the type of products you wish to use, and the quantities. We will get back to you within 5-7 days with pricing and a shipping schedule.
Do you accept returns or give refunds?
No, due to the personal nature of our products, we do not accept returns, nor do we issue refunds, except under the following conditions: If your order was damaged during shipping, take pictures of the damage and contact us within seven days of receipt of the order (info@pewterdragonfly.com). Contact your local shipper to request a refund. We will always work with you to replaced damaged product when indicated.
Do you wholesale any of your products?
Yes. We offer a limited selection of our catalog for sale at wholesale quantities and prices. If you are interested in our program, complete the application in the Wholesale/Private Label section of our website, and don't forget to check the box marked "Wholesale". When your application has been reviewed and accepted, we will supply you with our linesheets, pricing information and ordering instructions.
How soon will I receive my order?
Items that are in stock or quick to make will be shipped within 3-5 days after acceptance of the order, and usually sooner. We try to ship same day, Monday through Friday, whenever possible… But the darn post office won't stay open the same hours we do!
Items that are out of stock and/or require extensive manufacture or curing (such as soaps, liquid soaps, shampoos & conditioners) will be shipped within 20-60 days after acceptance of the order, depending on the time needed to make and/or cure the product requested.
Why is shipping so expensive?
Shipping rates are set by postal services and shipping companies throughout the world, and we are at their mercy! However, we always look for the cheapest way to ship your order. If you are local to our area, you will pay a discounted delivery fee.
Do you offer Private Label or White Label manufacturing?
Yes. If you are interested in our program, complete the application in the Wholesale/Private Label section of our website and be sure to check the box marked "Private Label" and/or "White Label". When your application has been reviewed, we will contact you to determine the right products for your business, discuss pricing and manufacturing schedules, etc.
Product
Do your Bath & Body products contain harmful chemicals?
No, we are very careful to use the only ingredients that natural or naturally derived and are beneficial to skin, body and hair. Our products are formulated without the use of parabens and pthalates, or other harmful chemicals.
I am allergic to some of the ingredients in your product. Do you accept custom orders?
Yes. Contact us and we can make product to your specifications. Be as specific as you can with information about your allergies and requirements, the type of products you wish to use, and the quantities. We will get back to you within 5-7 days with pricing and a shipping schedule.
Returns & Refunds
Do you accept returns or give refunds?
No, due to the personal nature of our products, we do not accept returns, nor do we issue refunds, except under the following conditions: If your order was damaged during shipping, take pictures of the damage and contact us within seven days of receipt of the order (info@pewterdragonfly.com). Contact your local shipper to request a refund. We will always work with you to replaced damaged product when indicated.
Wholesale
Do you wholesale any of your products?
Yes. We offer a limited selection of our catalog for sale at wholesale quantities and prices. If you are interested in our program, complete the application in the Wholesale/Private Label section of our website, and don't forget to check the box marked "Wholesale". When your application has been reviewed and accepted, we will supply you with our linesheets, pricing information and ordering instructions.
Shipping
How soon will I receive my order?
Items that are in stock or quick to make will be shipped within 3-5 days after acceptance of the order, and usually sooner. We try to ship same day, Monday through Friday, whenever possible… But the darn post office won't stay open the same hours we do!
Items that are out of stock and/or require extensive manufacture or curing (such as soaps, liquid soaps, shampoos & conditioners) will be shipped within 20-60 days after acceptance of the order, depending on the time needed to make and/or cure the product requested.
Why is shipping so expensive?
Shipping rates are set by postal services and shipping companies throughout the world, and we are at their mercy! However, we always look for the cheapest way to ship your order. If you are local to our area, you will pay a discounted delivery fee.
Private Label/White Label
Do you offer Private Label or White Label manufacturing?
Yes. If you are interested in our program, complete the application in the Wholesale/Private Label section of our website and be sure to check the box marked "Private Label" and/or "White Label". When your application has been reviewed, we will contact you to determine the right products for your business, discuss pricing and manufacturing schedules, etc.