Help Center

No. Due to the personal nature of our products, we do not accept returns, nor do we issue refunds. 

If your order was damaged during shipping, take pictures of the damage and contact us within 7 days of receipt of the order. Contact your local shipper to request a refund. We will always work with you to replace damaged product when indicated.

 No. We are very careful to use the only ingredients that are beneficial to skin, body and hair. Our products are formulated without the use of parabens, dimethicone, and pthalates.

Yes. Contact us and we can make product to your specifications on special order. Be as specific as you can with the information about your allergies and requirements, the type of products you wish to purchase, and the quantities. We will get back to you within 5 days with pricing and a shipping schedule. 

Yes. We offer a limited selection of our catalog for sale at wholesale prices. If you are interested, complete the application in the Wholesale/Private Label section of our website, and don’t forget to check the box marked “wholesale”. When your application has been reviewed and accepted, we will supply you with our linesheets, pricing information and ordering instructions. 

Items that are in stock or made to order will be shipped within 3-5 days after acceptance of the order, and usually sooner. We try to ship same day, Monday through Friday whenever possible...but the darn post office won’t stay open the same hours we do!

 Items that are out of stock and require extensive manufacture or curing (such as soaps, liquid soaps, shampoos, candles and wax melts), will be shipped within 20–60 days after acceptance of the order. 

Shipping rates are set by postal services and shipping companies throughout the world and we are at their mercy! However, we always look for the cheapest way to ship your products, and will refund significant shipping overages if we find a good deal! 

Yes. If you are interested in our program, complete the application in the Wholesale/Private Label section of our website and don’t forget to check the box marked ”Private Label.” When your application has been reviewed, we will contact you to determine the right products for your business marketed under your own brand.